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  Quarterly Bulletin 55: 1 April 2010 - 30 June 2010

  Complaint statistics, Lifetime Health Cover 10 year rule, industry consultation for Acute Care Certification, restrictions and exclusions on plastic and reconstructive surgery, website bulletins, and change of address.

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  Quarterly Bulletin 54: 01 January 2010 - 31 March 2010

  Complaint statistics, premium increase and rule changes, two month waiting period for psychiatric care, health insurance claims not payable outside Australia, optical provider registration, and acute care certification.

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  Quarterly Bulletin 53: 01 October - 31 December 2009

  Complaint statistics, the Medicare Levy Surcharge, membership arrears and PHIO Industry Information & Education Sessions.

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  Quarterly Bulletin 52: 01 July - 30 September 2009

  Complaint statistics, clearance and transfer certificates, communication of detrimental changes, health insurance for 457 visa holders, website changes and premium increase uploads, and gastric banding/obesity surgery.

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  Quarterly Bulletin 51: 01 April - 30 June 2009

  Complaint statistics, hospital contracting issues, Overseas Visitors Health Cover information, PHIO Client Satisfaction Survey.

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  Quarterly Bulletin 50: 01 January - 31 March 2009

  Complaint statistics, premium increases and www.privatehealth.gov.au, State of the Health Funds Report, PHIO's complaint review and escalation process, fund response time for Disputes, suspension due to financial hardship.

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  Quarterly Bulletin 49: 01 October - 31 December 2008

  Complaint statistics, giving SIS information to consumers, relationship breakdown, joining over the internet, application of excess to prosthesis benefits, clearance certificates

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  Quarterly Bulletin 48: 01 July - 30 September 2008

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  Quarterly Bulletin 48: PEA Guidelines for Funds

  Pre-existing Ailment Best Practice Guidelines for Funds

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  Quarterly Bulletin 47: 01 April - 30 June 2008

  Complaint statistics, informing members about policy restrictions, preferred provider schemes and Lifetime Health Cover.

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  Quarterly Bulletin 46: 01 January - 31 March 2008

  Complaint statistics, premium increases, fund rule changes, PHIO Seminar, Ombudsman appointment.

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  Quarterly Bulletin 45: 01 October - 31 December 2007

  Complaint statistics, access by overseas visitors to pharmaceuticals, Broader Health Cover, detrimental changes and best practice.

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  Quarterly Bulletin 44: 01 July - 30 September 2007

  Complaint statistics, upgrading fund user interface on www.privatehealth.gov.au, PHIO referral process, oral advice.

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  Quarterly Bulletin 43: 01 April - 30 June 2007

  Complaint statistics, clearance certificates, www.privatehealth.gov.au consumer interest and state listings information, PHIO Client Satisfaction Survey.

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  Quarterly Bulletin 42: 01 January - 31 March 2007

  Complaint statistics, premium increases, www.privatehealth.gov.au, Standard Information Statements, waiting periods.

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  Quarterly Bulletin 41: 01 October - 31 December 2006

  Complaint statistics, direct debits of membership payments, verification of ancillary claims, www.privatehealth.gov.au, Mr John Powlay.

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  Quarterly Bulletin 40: 01 July - 30 September 2006

  Complaint statistics, waivers of waiting periods, general service issues, continuity when changing health funds, www.privatehealth.gov.au

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  Quarterly Bulletin 39: 01 Apr - 30 June 2006

  Complaint statistics, pre-existing ailment waiting period, withdrawal of ex-gratia benefits, hospital agreements.

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  Quarterly Bulletin 38: 01 Jan - 31 March 2006

  Complaint statistics, premium increase, loyalty schemes, restricted cover products, ancillary claims over 2 years old, membership application forms.

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  Quarterly Bulletin 37: 01 Oct - 31 Dec 2005

  Complaint statistics, restricted cover products, new PHIO brochures.

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  Quarterly Bulletin 36: 01 Jul - 30 Sep 2005

  Complaint statistics, podiatric surgery, pre-existing ailment waiting period, checking payment of hospital excess.

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