Quarterly Bulletins

Health fund complaints and issues for each quarter and news on industry related matters.

  • Quarterly Bulletin 77: 1 October 2015 to 31 December 2015
    Complaint statistics, OVHC and OSHC complaints, clearance certificates and LHC, and top 5 complaint sub-issues.
  • Quarterly Bulletin 76: 1 July 2015 to 30 September 2015
    PHIO's new home and Annual Report, complaint statistics, health insurance broker complaints, and giving information to consumers by email.
  • Quarterly Bulletin 75: 1 April 2015 to 30 June 2015
    Complaint statistics, public hospital cover and waiting times, upgrading to avoid Benefit Limitation Periods, top 5 consumer complaint issues, and update to contact details.
  • Quarterly Bulletin 74: 1 January 2015 to 31 March 2015
    Complaint statistics and workload, 1 April premium increase & complaints, top five consumer complaint issues this quarter, and complaint response times from insurers.
  • Quarterly Bulletin 73: 1 October 2014 to 31 December 2014
    Complaint statistics and workload, top five consumer complaint issues; Ombudsman Samantha Gavel: resignation & new role; and acting Ombudsman appointment & Commonwealth Ombudsman merger.
  • Quarterly Bulletin 72: 1 July 2014 to 30 September 2014
    Complaint statistics & workload, exclusions and restrictions, Overseas Visitors Cover and residents’ cover, and PHIO Annual Report for 2013-14.
  • Quarterly Bulletin 71: 1 April 2014 to 30 June 2014
    Complaint statistics & workload, 30 day cooling off period, new National Private/Public Acute Care Certificate, and information for consumers about plastic & reconstructive surgery.
  • Quarterly Bulletin 70: 1 January 2014 to 31 March 2014
    Complaint statistics and workload, premium increase notices, oral advice complaints and case study, and consumer website usage.
  • Quarterly Bulletin 69: 1 October 2013 to 31 December 2013
    Complaint statistics & workload, detrimental change notifications, and PHIO at Sydney Royal Easter Show. Please note the Quarterly Bulletin is now online only.
  • Quarterly Bulletin 68: 1 July 2013 to 30 September 2013
    Complaint statistics, oral information complaints, PHIO contact details, PHIO social media channel, and the Annual Report.
  • Quarterly Bulletin 67: 1 April 2013 to 30 June 2013
    Complaint statistics, consumer website visits and enquiries, providing information about out-of-pocket medical costs, new health insurance requirements for Temporary Graduate (485) visa applicants, and PHIO Complaint Handling Workshops.
  • Quarterly Bulletin 66: 1 January 2013 to 31 March 2013
    Complaint statistics, information complaints, portability and changes to the industry Code of Conduct, and complaint handling workshops.
  • Quarterly Bulletin 65: 1 October 2012 to 31 December 2012
    Complaint statistics, sale of complying health insurance products (CHIPs) to non-residents, advice to Reciprocal Medicare card holders who buy CHIPs, providing information to consumers about benefit entitlements, Consumers Health Forum website, and complaint staff workshops in 2013.
  • Quarterly Bulletin 64: 1 July 2012 to 30 September 2012
    Complaint statistics, dealing with unreasonable customer behaviour, providing clear information about policy exclusions and restrictions, update to PHIO Mediation Guidelines and FAQ, and PHIO Seminar 2012.
  • Quarterly Bulletin 63: 1 April 2012 to 30 June 2012
    Complaint statistics, enquiries about PHI Rebate changes, definition of Accident Cover, relationship breakdown and coverage of children, and PHIO Bi-Annual Seminar.
  • Quarterly Bulletin 62: 1 January 2012 to 31 March 2012
    Complaint statistics, April premium increases, information gathering, Freedom of Information, and direct debit mistakes.
  • Quarterly Bulletin 61: 1 October 2011 to 31 December 2011
    Complaint statistics, complaints about health care providers, sale of policies to non-residents, membership cancellation, complaint handling training, providing PHIO contact details, and new consumer newsletter.
  • Quarterly Bulletin 60: 1 July 2011 to 30 September 2011
    complaints statistics, informing members about problems with continuity, effective rule change notifications, waiting period waivers-ensuring consumers understand what waiting periods apply, new features at privatehealth.gov.au
  • Quarterly Bulletin 59: 01 April - 30 June 2011
    Complaint statistics; who is permitted to purchase private health insurance; incidental fees at private hospitals; PHIO complaint review process; and Privatehealth.gov.au usage increase.
  • Quarterly Bulletin 58: 01 January - 31 March 2011
    Complaint statistics, premium increase 2011, consumers' understanding of exclusions and restrictions, fund rule changes, and incidental fees at private hospitals.
  • Quarterly Bulletin 57: 01 October - 31 December 2010
    Complaint statistics, advice to members about public hospital cover, removal of LHC loading, PHIO Seminar, State of the Health Funds Report, and Employment Opportunities.
  • Quarterly Bulletin 56: 1 July 2010 - 30 September 2010
    Complaint statistics, health fund customer service, restrictions and exclusions on plastic and reconstructive surgery, updates to privatehealth.gov.au, consumer Facts and Advice, IFC and imaging costs, PHIO employment opportunities and Annual Report 2010.
  • Quarterly Bulletin 55: 1 April 2010 - 30 June 2010
    Complaint statistics, Lifetime Health Cover 10 year rule, industry consultation for Acute Care Certification, restrictions and exclusions on plastic and reconstructive surgery, website bulletins, and change of address.
  • Quarterly Bulletin 54: 01 January 2010 - 31 March 2010
    Complaint statistics, premium increase and rule changes, two month waiting period for psychiatric care, health insurance claims not payable outside Australia, optical provider registration, and acute care certification.
  • Quarterly Bulletin 53: 01 October - 31 December 2009
    Complaint statistics, the Medicare Levy Surcharge, membership arrears and PHIO Industry Information & Education Sessions.
  • Quarterly Bulletin 52: 01 July - 30 September 2009
    Complaint statistics, clearance and transfer certificates, communication of detrimental changes, health insurance for 457 visa holders, website changes and premium increase uploads, and gastric banding/obesity surgery.
  • Quarterly Bulletin 51: 01 April - 30 June 2009
    Complaint statistics, hospital contracting issues, Overseas Visitors Health Cover information, PHIO Client Satisfaction Survey.
  • Quarterly Bulletin 50: 01 January - 31 March 2009
    Complaint statistics, premium increases and www.privatehealth.gov.au, State of the Health Funds Report, PHIO's complaint review and escalation process, fund response time for Disputes, suspension due to financial hardship.

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