Quarterly Bulletins

Health fund complaints and issues for each quarter and news on industry related matters.

  • Quarterly Bulletin 55: 1 April 2010 - 30 June 2010
    Complaint statistics, Lifetime Health Cover 10 year rule, industry consultation for Acute Care Certification, restrictions and exclusions on plastic and reconstructive surgery, website bulletins, and change of address.
  •  QB54

    Quarterly Bulletin 54: 01 January 2010 - 31 March 2010
    Complaint statistics, premium increase and rule changes, two month waiting period for psychiatric care, health insurance claims not payable outside Australia, optical provider registration, and acute care certification.
  •  Quarterly Bulletin 53

    Quarterly Bulletin 53: 01 October - 31 December 2009
    Complaint statistics, the Medicare Levy Surcharge, membership arrears and PHIO Industry Information & Education Sessions.
  •  Quarterly Bulletin 52

    Quarterly Bulletin 52: 01 July - 30 September 2009
    Complaint statistics, clearance and transfer certificates, communication of detrimental changes, health insurance for 457 visa holders, website changes and premium increase uploads, and gastric banding/obesity surgery.
  •  Quarterly Bulletin 51

    Quarterly Bulletin 51: 01 April - 30 June 2009
    Complaint statistics, hospital contracting issues, Overseas Visitors Health Cover information, PHIO Client Satisfaction Survey.
  •  Quarterly Bulletin 50

    Quarterly Bulletin 50: 01 January - 31 March 2009
    Complaint statistics, premium increases and www.privatehealth.gov.au, State of the Health Funds Report, PHIO's complaint review and escalation process, fund response time for Disputes, suspension due to financial hardship.
  •  Quarterly Bulletin 49

    Quarterly Bulletin 49: 01 October - 31 December 2008
    Complaint statistics, giving SIS information to consumers, relationship breakdown, joining over the internet, application of excess to prosthesis benefits, clearance certificates
  •  Quarterly Bulletin 48

    Quarterly Bulletin 48: 01 July - 30 September 2008
  •  Quarterly Bulletin 48: PEA Guidelines for Funds

    Quarterly Bulletin 48: PEA Guidelines for Funds
    Pre-existing Ailment Best Practice Guidelines for Funds
  •  Quarterly Bulletin 47

    Quarterly Bulletin 47: 01 April - 30 June 2008
    Complaint statistics, informing members about policy restrictions, preferred provider schemes and Lifetime Health Cover.
  •  Quarterly Bulletin 46

    Quarterly Bulletin 46: 01 January - 31 March 2008
    Complaint statistics, premium increases, fund rule changes, PHIO Seminar, Ombudsman appointment.
  •  Quarterly Bulletin 45

    Quarterly Bulletin 45: 01 October - 31 December 2007
    Complaint statistics, access by overseas visitors to pharmaceuticals, Broader Health Cover, detrimental changes and best practice.
  •  Quarterly Bulletin 44

    Quarterly Bulletin 44: 01 July - 30 September 2007
    Complaint statistics, upgrading fund user interface on www.privatehealth.gov.au, PHIO referral process, oral advice.
  •  Quarterly Bulletin 43

    Quarterly Bulletin 43: 01 April - 30 June 2007
    Complaint statistics, clearance certificates, www.privatehealth.gov.au consumer interest and state listings information, PHIO Client Satisfaction Survey.
  •  Quarterly Bulletin 42

    Quarterly Bulletin 42: 01 January - 31 March 2007
    Complaint statistics, premium increases, www.privatehealth.gov.au, Standard Information Statements, waiting periods.
  •  Quarterly Bulletin 41

    Quarterly Bulletin 41: 01 October - 31 December 2006
    Complaint statistics, direct debits of membership payments, verification of ancillary claims, www.privatehealth.gov.au, Mr John Powlay.
  •  Quarterly Bulletin 40

    Quarterly Bulletin 40: 01 July - 30 September 2006
    Complaint statistics, waivers of waiting periods, general service issues, continuity when changing health funds, www.privatehealth.gov.au
  •  Quarterly Bulletin 39

    Quarterly Bulletin 39: 01 Apr - 30 June 2006
    Complaint statistics, pre-existing ailment waiting period, withdrawal of ex-gratia benefits, hospital agreements.
  •  Quarterly Bulletin 38

    Quarterly Bulletin 38: 01 Jan - 31 March 2006
    Complaint statistics, premium increase, loyalty schemes, restricted cover products, ancillary claims over 2 years old, membership application forms.
  •  Quarterly Bulletin 37

    Quarterly Bulletin 37: 01 Oct - 31 Dec 2005
    Complaint statistics, restricted cover products, new PHIO brochures.
  •  Quarterly Bulletin 36

    Quarterly Bulletin 36: 01 Jul - 30 Sep 2005
    Complaint statistics, podiatric surgery, pre-existing ailment waiting period, checking payment of hospital excess.

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