Annual Reports - Past issues

Detailing complaint numbers, complaint issues and information about the office.

  • 2012 Annual Report - Contact and Contents
  • 2012 Annual Report - Letter of Transmittal and Ombudsman's Overview
  • 2012 Annual Report - Role and Function
  • 2012 Annual Report - Performance
  • 2012 Annual Report - Complaint Issues and Case Studies
  • 2012 Annual Report - Overseas Visitors Health Cover
  • 2012 Annual Report - General Issues
  • 2012 Annual Report - Consumer Website
  • 2012 Annual Report - Appendix: Statutory Reporting Information
  • 2012 Annual Report - Financial Information
  • 2012 Annual Report - Glossary, Index and List of Requirements