Privacy

Privacy Statement

Scope

This privacy statement applies to your interactions with the Private Health Insurance Ombudsman (www.phio.org.au) website. This statement discloses our information gathering and dissemination practices that are set out in accordance with the Commonwealth Privacy Act 1988.

PHIO's Privacy Policy is also available on this website.

Privacy statement

The Private Health Insurance Ombudsman is committed to the protection of your privacy in accordance with the Federal Privacy Commissioner's Guidelines for Federal and ACT Government World Wide Websites. These guidelines outline the requirements for transparent collection, appropriate and ethical use and secure storage of personal information. Our aim is to provide an online environment which will ensure the information you provide to us is handled in a secure, efficient and confidential manner.

Information collected

When visiting this site, a record of your visit is logged. This ‘clickstream data’ is recorded for statistical purposes only and is used to help improve this website. The following information is supplied by your browser (eg: Internet Explorer):

    • the user's server address (bigpond, optusnet, etc)
    • the user's operating system (for example Windows, MAC etc)
    • the user's top level domain name (for example .com, .edu, .gov, .au, .uk etc)
    • the date and time of the visit to the site
    • the pages accessed and the documents downloaded
    • the previous site visited,
    • the type of browser used.
     

This information is used for statistical purposes only. No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency (or other government agency) exercises a legal authority to inspect Internet Service Provider (ISP) logs (eg. by warrant, subpoena or notice to produce).

Cookies

Cookies are pieces of information that a website can transfer to your computer when you access information on that site. Cookies can make websites easier to use by storing information about your preferences on a particular website. This information remains on your computer after you close your browser.

This site does not use cookies.

Collection of personal information

When you e-mail us:

    • we will record your e-mail address
    • we will only use your e-mail address for the purpose for which you provided it
    • it will not be added to a mailing list, unless provided by you specifically for that purpose
    • we will not use your e-mail address for any other purpose
    • we will not disclose it without your consent.

Security

This site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks in transmitting information across the Internet. As an alternative, users are able to make comments and suggestions by writing to:

Privacy Officer

Private Health Insurance Ombudsman

Suite 2, Level 22

580 George St

SYDNEY NSW 2000

 

Phone 1800 640 695

Fax      02 8235 8778

Links to other sites

This site contains links to other sites. We are not responsible for the content or the privacy practices of other web sites and we encourage you to examine each website's privacy policy.

Feedback

If you have any questions about this privacy statement, your dealings with the Private Health Insurance Ombudsman, or this website, please contact us.