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• Obstetrics and Pregnancy: questions to ask your insurer if you're planning to start a family (also available as a PDF)

• Premium increase: the reasons and processes behind premium increases (PDF)

• Informed Financial Consent: your right to ask about fees when going to hospital (PDF factsheet and checklist)

• Membership Arrears: keeping your policy payments up to date (PDF)

• Policy Exclusions and Restrictions: what isn't covered on your policy (PDF)

• Mental Health Treatment and Health Insurance: cover for psychiatric services, rehabilitation and psychology (PDF) 

• Plastic and Reconstructive Surgery: items your policy may not cover (PDF)

• Clearance Certificates: What to do if transferring between insurers (PDF)

• Assisted Reproductive Services: what can be covered for IVF, GIFT and related services (PDF)

• Podiatric Surgery: cover for surgical treatment from podiatric surgeons (PDF)

• The Pre-Existing Conditions Rule: how it applies and PHIO's role in complaints (PDF)

• Dental and Oral Surgery: how private health insurance covers dental surgery (PDF)

• Orthodontic Treatment: what it involves and how it's covered by private health insurance (PDF)
   
• Diabetic Insulin Pumps: how private health insurance covers insulin pumps (PDF)