Contact Us

Contact Details

Private Health Insurance Ombudsman

Post: Suite 2, Level 22, 580 George St, Sydney NSW 2000

Complaints Hotline: 1800 640 695 (free call anywhere in Australia, mobile charges may apply)

Telephone: (02) 8235 8777
Facsimile:   (02) 8235 8778


Opening Hours

9am to 5pm, Sydney Time, Monday to Fridays (excludes public holidays)

Please note almost all complaints can be resolved by phone and email correspondence. If you do wish to visit the office in person, please contact us first to make an appointment.

Outside office hours, you can email the office or leave a voicemail message for a staff member to contact you the next business day.

Media Enquiries

Please contact

For Hearing Impaired

Consumers who are deaf, hearing or speech impaired should contact us through the

National Relay Service on 133 677


The services of the national relay service are not charged to you.

For Non-English speakers

Consumers unable to speak English should contact us through the

Translating and Interpreting Service on 13 14 50


The services of the translating and interpreting service are not charged to you.