Complaints

Make a Complaint

Please note that complaints need to be about a health insurance related matter.

Complaints about the quality of service or treatment provided by a health professional or a hospital should be directed to a health care complaints body as listed in the Health complaints section.

The Ombudsman cannot deal with complaints about Medicare. Complaints about Medicare should be directed to the Commonwealth Ombudsman.

HOTLINE 1800 640 695 (free call anywhere in Australia; mobile charges may apply)

Telephone (02) 8235 8777
Facsimile (02) 8235 8778
Email us on

Alternatively you may complete our online complaint lodgement form below.

For Hearing Impaired

Consumers who are deaf, hearing or speech impaired should contact us through the

National Relay Service on 13 25 44

The services of the national relay service are not charged to you.

For Non-English speakers

Consumers unable to speak English should contact us through the

Translating and Interpreting Service on 13 14 50

The services of the translating and interpreting service are not charged to you.

Complaint Lodgement Form

Please fill in as many details as you can.

My details

First name:*

Surname:*

Address:

Phone:

Email:*

Confirm email:*

Health fund name:

Health fund membership no.:

My complaint is about:

The details of my complaint:*

Last person you contacted about your complaint

Name:

Organisation: