Please note that complaints need to be about a health insurance related matter.
Complaints about the quality of service or treatment provided by a health professional or a hospital should be directed to a health care complaints body as listed in the Health complaints section.
The Ombudsman cannot deal with complaints about Medicare. Complaints about Medicare should be directed to the Commonwealth Ombudsman.
HOTLINE 1800 640 695 (free call anywhere in Australia; mobile charges may apply)
Telephone (02) 8235 8777
Facsimile (02) 8235 8778
Email us on
Alternatively you may complete our online complaint lodgement form below.
28 May 2015: Our email system is currently down and we are working to have it restored as soon as possible. If you have a complaint, please call 1800 640 695 to contact us.
For Hearing Impaired
Consumers who are deaf, hearing or speech impaired should contact us through the
National Relay Service on 133 677
The services of the national relay service are not charged to you.
For Non-English speakers
Consumers who do not speak English should contact us through the
Translating and Interpreting Service on 131 450
The services of the translating and interpreting service are not charged to you.
PHIO also offers brochures in Arabic, Chinese, Greek, Italian, Spanish and Vietnamese - see Brochures in Community Languages.