How to Email a Complaint

Email: info@phio.org.au

To lodge a complaint by email please include:

• Your Complaint;
• The Name of your Health Fund;
• Your address; and
• Any other information that will help explain your problem.

Alternatively, please use our complaint lodgement form.

You will receive an automatic acknowledgement of your email. If you do not receive this acknowledgement please resend your email or phone            1800 640 695 for assistance.

Security of Emails

Please note that the internet is not a totally secure way to send personal information. If this concerns you, our Privacy Statement provides more information on this.

Timeframes for Response

Under our service charter we aim to acknowledge all emails and letters within 5 working days. Most of time however, the office can respond sooner than this.

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