Guidelines and Documents

Statement of Expectations 2013 (PDF) and Statement of Intent 2013 (PDF)

These documents outline the PHIO's role and its relationship with the Minister and Department of Health, and explain how the PHIO will be working to protect the interests of people covered by private health insurance.

Department of Health: Agency Multicultural Plan 2013-15 (PDF)

This plan covers the Private Health Insurance Ombudsman as part of the Department of Health. The Department of Health’s motto, or vision statement, is ‘Better health and active ageing for all Australians'. The scope of our vision includes people from culturally and linguistically diverse backgrounds.

PHIO Advertising and Market Research Statement, 2012-13 (PDF)

Under section 311A of the Commonwealth Electoral Act 1918 the Ombudsman is required to disclose payments of $12,100 or more (inclusive of GST) to specific types of organisations. These organisations are advertising agencies, market research organisations, polling organisations, media advertising organisations, and direct mail organisations.

PHIO Reconciliation Action Plan 2010-12 (PDF)

Our statement of commitment to the process of reconciliation between Indigenous and non-Indigenous Australians.

Further documents are available in the PHIO Information Publication Scheme.