Welcome to the Private Health Insurance Ombudsman website.

The role of the Private Health Insurance Ombudsman (PHIO) is to protect the interests of people covered by private health insurance. PHIO carries out this role in a number of ways, including our independent complaints handling service, our education and advice services for consumers and providing advice to industry and government about issues of concern to consumers.

The Ombudsman can deal with complaints from health fund members, health funds, private hospitals or medical practitioners. Complaints must be about a health insurance arrangement.

The Ombudsman publishes reports and consumer information about private health insurance.

PHIO also manages the website www.privatehealth.gov.au where you can find out about private health insurance and search for and compare selected features for all private health insurance products offered in Australia.... READ MORE